Privacy policy

Who we are

Bwcio provides sports operations software for venues and league organisers. For information submitted through this website, Bwcio is responsible for deciding how and why that personal information is used. Our company number is 17103989.

You can contact us about privacy at hello@bwcio.co.uk.

Information we collect

When you send an enquiry, we collect the information you choose to provide, including:

• your name and work contact details;
• your organisation or venue name;
• the product area you are interested in; and
• the operational information included in your message.

Our hosting and security services may also create limited technical records, such as an IP address, browser type, request time, and error logs. If we introduce optional analytics or marketing cookies, we will provide the appropriate information and choices before using them.

How and why we use it

We use website information to:

• respond to your enquiry and arrange a product conversation;
• understand whether Bwcio is a suitable fit for your operation;
• protect, troubleshoot, and improve the website; and
• meet legal or regulatory obligations where they apply.

We process enquiry information where it is necessary to take steps at your request before entering into a contract and where we have a legitimate interest in responding to potential customers and operating a secure business website. We do not sell personal information.

Who receives the information

Enquiries are sent to authorised members of the Bwcio team. We also use trusted service providers for website hosting and email delivery. They may process information only to provide those services and subject to their contractual and legal obligations. We may disclose information when required by law or to protect legal rights.

How long we keep it

We keep enquiry information only for as long as it is reasonably needed to respond, manage the resulting business relationship, maintain necessary records, or meet legal obligations. We review information that is no longer active and delete or anonymise it when it is no longer required.

Your rights

Depending on the circumstances, you may have rights to access your personal information, correct it, ask for it to be erased or restricted, and object to certain uses. You can make a request by emailing hello@bwcio.co.uk.

If you are unhappy with how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office through ico.org.uk.

Changes to this notice

We may update this notice when our website, services, or legal obligations change. The latest version will always appear on this page with its update date.